M CLEANING SERVICES TERMS & CONDITIONS

M CLEANING SERVICES TERMS & CONDITIONS

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://m-cleaningservices.com/ website (the “Service”) operated by M Cleaning Services (“us”, “we”, or “our”).

M Cleaning Services operates strictly as a house cleaning referral agency. By using our Service, you acknowledge and understand that M Cleaning Services is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the nature of the relationship you establish. If you direct and control the manner and means by which the domestic worker performs his or her work, you may have employer responsibilities under state and federal law, including but not limited to tax withholding, workers’ compensation, and compliance with employment regulations. For more information, please contact your local Employment Development Department and the Internal Revenue Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

M Cleaning Services reserves the right to suspend or terminate your access if we suspect fraudulent activity, abuse of our platform, or any violation of these terms. We may also request verification documents to validate your identity as part of our fraud prevention and compliance protocols.

Users are responsible for keeping their contact and billing information updated. Failure to maintain current information may result in missed notifications or service disruptions, for which M Cleaning Services will not be held liable.

Recleans

Missed something? Tell us within 24 hours with a photo and we’ll come back to fix it at no charge. Applies to in-scope areas from your booking.

We’ll schedule the return visit within 3 days for in-scope misses only. (This is our scheduling window for the return visit, not a deadline for you to report — please report any miss within 24 hours, as noted above.) We appreciate the chance to make things right with a re-cleaning, although refunds are not offered for all services.

Refunds

We offer NO REFUNDS whatsoever when a service is provided by M Cleaning Services LLC.

In addition, we cannot offer a refund or a re-cleaning if you try to hire our teams independently of M Cleaning Services LLC, are offensive or abusive to our teams, or didn’t have running water or power during the time of the initial cleaning.

Direct Hiring Prohibited

Client agrees not to directly engage the services of any referred Service Provider during the term of this Agreement and for a period of nine (9) months after termination of services without informing M Cleaning Services of the scheduled services. Should services commence or additional services be provided without informing M Cleaning Services, Client agrees to pay M Cleaning Services $5,000 as a finder’s fee.

Rescheduling and Cancellation

Rescheduling. You can reschedule a visit at no charge when you change it by 5 PM Pacific the day before the cleaning. Rescheduling includes changing the date or the time of a visit, and postponing a recurring plan to a later date.

Cancellations and late changes. Cancellations or reschedules made after 5 PM Pacific the day before the cleaning carry a $50 fee. There is no cancellation fee to end a subscription, but if you end it after only your first visit, that first visit is billed at the regular one-time price. If you end it after 5 PM Pacific the day before a scheduled visit, the $50 fee applies to that one visit only.

How to make a change. You can reschedule or cancel at any hour in your Customer Login. The time the change is recorded in your account is the time that counts. You can also call or text us at (714) 475-1391. Calls, texts and voicemails count at the time we receive them.

Military and veteran discount

M Cleaning Services offers a 10% discount to eligible U.S. active-duty service members, veterans, Reserve or National Guard members, and the spouses or registered domestic partners of U.S. service members, on one-time Basic (standard), Deep, move-in, and move-out cleanings at addresses we already serve in Orange County, California, and Cerritos.

The discount is 10% off the base cleaning service price only. It does not apply to add-ons. Not available on recurring plans, which already include a larger plan saving. It is limited to one discount per household and cannot be combined with any other offer or code.

To use it, mention “Military discount” in your booking notes or tell us when you book, and book at the listed price. Please show a current military ID, veteran ID, VA card, military-spouse ID, or California driver’s license with the Veteran designation, or an ID.me confirmation on your phone, for a quick visual check, either at the visit the discount applies to or on a short video call with our office before it. A registered domestic partner can instead show the service member’s current military ID, with the service member present at the visit or on the video call. Once verified, 10% of the base price comes off that visit’s bill. We do not photocopy, scan, or keep your ID or discharge papers, including DD-214 forms.

If we cannot verify eligibility, the visit is billed at the regular price and your booking stays in place. If we withdraw this offer, bookings made before the withdrawal still get the discount on the visit it applies to, once verified.

This is a courtesy from M Cleaning Services. It is not a government program, and it is not sponsored, endorsed, or approved by the U.S. Department of Defense, the Department of Veterans Affairs, or any military branch.

Book online at https://m-cleaningservices.com/book-now/ or call or text (714) 475-1391.

Subscriptions

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription. To cancel your subscription or any single visit, use your Customer Login at any hour, or call or text us at (714) 475-1391.

Your recurring savings apply to every visit, including your first cleaning. If you end your plan after only your first visit, that first visit is billed at the regular one-time price.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of M Cleaning Services and its licensors.

Links To Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by M Cleaning Services LLC. M Cleaning Services has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that M Cleaning Services shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of The United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Employer Status Clarification

M Cleaning Services is a referral agency that connects customers with independent domestic workers for house cleaning services. The domestic worker is not employed by M Cleaning Services. Depending on how you manage and supervise the cleaner, they may be considered your employee or your independent contractor.

If you instruct or control the worker’s tasks, schedule, or methods, you may be deemed an employer and should consult the appropriate agencies regarding your legal obligations. You agree that M Cleaning Services shall not be held liable for any employer responsibilities or disputes arising from your relationship with the domestic worker.

Contact Us

If you have any questions about these Terms, please contact us via email at: info@m-cleaningservices.com

Terms subject to change without notice.

Terms may change without notice.